This role supports a leading operator in the lawn, garden, and horticultural supply industry, serving both professional growers and retail partners. The organization distributes products used in landscaping, turf management, and controlled-environment agriculture, with a strong focus on operational efficiency, customer service, and supply chain excellence at the local branch level.

Position Summary

The Office & Operations Support Specialist plays a critical role in ensuring smooth day-to-day branch operations. This position provides administrative, financial, and operational support while serving as a key point of contact for customers, vendors, and internal teams. The ideal candidate is adaptable, detail-oriented, and comfortable balancing clerical work with operational backup responsibilities.

Core Responsibilities

Office Administration

• Support efficient office operations by performing a variety of clerical duties.
• Process incoming mail, maintain organized filing systems, and manage routine documentation.
• Answer incoming telephone calls professionally and greet visitors courteously, directing inquiries as appropriate.

Order Management

• Accurately enter and confirm customer orders in internal systems.
• Process daily receipts for incoming goods and ensure documentation aligns with received inventory.

Financial & Data Support

• Perform Accounts Payable functions, ensuring accuracy and adherence to established procedures.
• Maintain routine records such as inventory and operational reports.
• Review calculations, verify data accuracy, and compile information for requested reports.

Operational Support

• Serve as a backup Dispatcher when needed, supporting daily logistics and delivery coordination.
• Demonstrate the ability to calculate fractions and percentages accurately for operational and inventory-related tasks.

Key Competencies

Adaptability

• Confidently manage day-to-day challenges while adjusting to shifting priorities, ambiguity, and rapid change with resilience.

Communication

• Practice active listening and clearly communicate understanding of questions, requests, and comments in individual and group settings.

Relationship Building

• Relate to others in an open, approachable, and professional manner.
• Build and maintain strong working relationships with customers, drivers, vendors, and internal teams.

Time Management

• Effectively prioritize tasks to manage multiple demands.
• Identify and help eliminate workflow inefficiencies to improve productivity.

Quality Focus

• Maintain a strong emphasis on delivering high-quality service and accurate work.
• Follow defined standards and continuously evaluate outputs to ensure consistency and reliability.

Qualifications (Preferred)

• Prior experience in administrative, office support, or operations roles
• Basic accounting or Accounts Payable experience
• Proficiency with data entry and standard office software
• Strong attention to detail and numerical accuracy
• Ability to work independently and as part of a team