Customer Service / Warehouse Associate

– Duties & Responsibilities

• Provide prompt, courteous, and professional customer service at the counter and over the phone by asking relevant questions, offering product information, taking orders, and resolving issues to customer satisfaction.
• Conduct all interactions in a professional and ethical manner, treating customers and coworkers with respect at all times.
• Accurately enter and retrieve data in the computer system, including customer orders, pricing, quotations, inventory availability, and branch transfers.
• Prepare and provide product and job quotes as needed, clearly communicating pricing, availability, and applicable policies.
• Follow up on customer orders, manage backorders or discrepancies, and ensure timely communication and resolution.
• Maintain strong product knowledge by staying informed on inventory, applications, and warehouse locations of merchandise.
• Clearly explain company policies and procedures related to purchases, returns, credit terms, and delivery.
• Accurately fill customer orders by retrieving requested materials and ensuring correctness prior to delivery or pickup.
• Safely load and unload trucks; check in received materials while verifying quantities and quality.
• Maintain clean, organized, and safe warehouse conditions, ensuring clear aisles and proper material storage.
• Assist in maintaining branch appearance, including counter areas, warehouse spaces, and restrooms.
• Serve as backup delivery driver as needed, operating company vehicles for customer deliveries and stock pickups while complying with traffic, safety, and licensing requirements.
• Perform vehicle and forklift inspections and report any safety concerns or hazardous conditions to management.
• Conduct cycle counts and assist with year-end physical inventories to ensure inventory accuracy.
• Perform all duties in compliance with company safety rules and procedures.
• Complete additional tasks and responsibilities as assigned by management.

$17/HR