Administrative Assistant

Located in Hiawatha, IA

Salary: $23-25/hour

Our client in Cedar Rapids, IA is looking for an Administrative Assistant!

We are seeking a professional, customer-focused Administrative Assistant to serve as the primary point of contact for customers in a fast-paced environment. This role is responsible for managing a high volume of inbound calls, assisting with account inquiries, processing service requests, resolving customer concerns, and ensuring accurate communication across departments. The ideal candidate is organized, detail-oriented, and thrives in a busy office setting while providing exceptional customer service. This position plays a key role in building positive customer relationships, supporting smooth daily operations, and helping deliver a high level of service to customers.

Key Responsibilities:

• Answer 50–70+ inbound customer calls daily in a professional and courteous manner
• Assist customers with account questions, billing concerns, and service requests
• Enter customer orders and service updates accurately into the system
• Process customer payments securely and efficiently
• Resolve service or billing issues with empathy, professionalism, and problem-solving skills
• Coordinate temporary service setups and service changes as requested by customers
• Work closely with internal departments to ensure seamless service delivery
• Support collections activities in accordance with company policies and procedures
• Build and maintain strong customer relationships through clear communication and follow-up

Qualifications:

• Previous customer service or administrative experience preferred
• Strong verbal and written communication skills
• Professional, friendly, and solution-oriented mindset
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable handling high call volumes and customer concerns efficiently
• Proficiency in Microsoft Office and general computer systems/CRM software
• High school diploma or equivalent required; additional customer service training is a plus

Hours:

• Monday – Friday
• 8:30am – 5:30pm

Pay:

• $23–25/hour

Why You’ll Love Working with Express:

• 401K Retirement Plan: Secure your future with our employer-sponsored 401K program.
• Comprehensive Benefits Package: Including medical, dental, and vision coverage to keep you and your family healthy.
• Exclusive Savings Opportunities: Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!

If you or someone you know is interested in this position, please call Express Employment at (319) 363-3345, or apply online at www.expresspros.com.

Apply Now