Customer Experience & E-Commerce Support Specialist

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Located in Columbus, OH

Salary: $17-$20 BOE

Working Title: Customer Experience & E-Commerce Support Specialist
Location: Columbus, Ohio — On-Site (must be able to work at a physical office location)
Schedule: Monday–Friday, 1st Shift, 9:00 a.m. – 5:00 p.m. (Full-time)

Position Overview

The Customer Experience & E-Commerce Support Specialist plays a central role in supporting customers while contributing to day-to-day e-commerce operations and business growth. This position combines customer service, order management, content creation, and data analysis.

Responsibilities include responding to customer inquiries, processing and tracking orders, resolving issues, creating product and marketing content, and supporting efforts to improve product listings and promotions.

Success in this role requires strong organization, sound judgment, emotional intelligence, and the ability to manage multiple priorities independently. This position is well-suited for someone who takes ownership of their work, adapts quickly, and contributes to both customer satisfaction and overall business performance.

Key Responsibilities

Customer Experience

  • Respond to customer inquiries via phone, email, and live chat
  • Assist with product questions, order processing, and issue resolution
  • Track shipments and ensure orders are processed accurately and on time
  • Use creative problem-solving to resolve customer concerns

E-Commerce Operations

  • Support order management, pricing updates, and listing accuracy
  • Assist with resolving marketplace-related issues and seller inquiries
  • Analyze customer feedback, returns, and order data to identify improvement opportunities

Content & Growth Support

  • Write product descriptions and assist with listing optimization
  • Take and edit product photos and create basic video content
  • Support social media, blog content, and promotional materials
  • Conduct market research on competitors, trends, and customer behavior
  • Assist with projects such as product bundling, promotional campaigns, and return analysis

Examples of Current Work

Team members in this role may:

  • Coordinate with online marketplaces to resolve pricing or listing issues
  • Create promotional materials and product bundles
  • Conduct research using social media and online platforms
  • Photograph and edit product images for multiple channels
  • Review returns and customer feedback to improve listings and performance

What We’re Looking For

  • Prior experience in customer service or sales required; e-commerce experience is a plus
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong problem-solving skills and creative thinking ability
  • Emotional intelligence and professionalism under pressure
  • Strong sense of ownership and accountability
  • Ability to manage multiple projects and prioritize independently
  • Excellent written and verbal communication skills
  • Detail-oriented with a customer-first mindset
  • Comfortable working in a fast-paced, evolving environment

Benefits

  • Competitive hourly wage: $17–$20/hour, depending on experience
  • Training and professional development opportunities
  • Casual work environment with team-oriented perks
  • Free parking and on-site amenities
  • For full-time employees: paid time off, employer-sponsored medical coverage, and 401(k)

Candidate Assessments

Candidates may complete assessments in:

  • Grammar, spelling, and vocabulary
  • Digital literacy and basic computer skills (Word and Excel)
  • Call center and inbound sales fundamentals
  • Data entry and order processing
  • Customer service orientation

Why Join

  • Collaborative environment where ideas can be shared and implemented
  • A varied role with exposure to multiple areas of the business
  • Opportunities to learn, grow, and take on new responsibilities
  • Direct impact on customer experience and e-commerce performance

Not a Good Fit

This role may not be a good fit for individuals who:

  • Prefer highly repetitive, structured tasks with little variation
  • Require constant supervision or prefer to work independently with minimal collaboration
  • Are uncomfortable adapting to change in a fast-paced environment

Apply online @ expresspros.com/columbusoh

We have been serving Columbus for 30 years, Columbus has rated us #1 in staffing on Google

Express Columbus Metro West

1065 Bethel Road, Columbus Ohio, 43220

Call or Text: 614-278-7707+

#colmw 

Express Office: Columbus (Metro West)
1065 Bethel Road
Columbus, OH 43220-2609
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