Position Summary

The Account Support Specialist plays a critical role in supporting sales and account management teams by providing exceptional customer service, accurate order processing, and administrative support. This position serves as a key liaison between customers, sales representatives, production, logistics, and finance to ensure timely order fulfillment and customer satisfaction.

Key Responsibilities:

Account & Customer Support

• Serve as a primary point of contact for assigned customer accounts
• Respond to customer inquiries regarding orders, pricing, availability, and delivery schedules
• Build and maintain strong relationships with customers through proactive communication
• Assist in resolving customer concerns, discrepancies, or service issues promptly and professionally

Order Management & Coordination

• Process customer orders accurately using ERP and internal systems
• Coordinate with sales, production, and logistics teams to ensure orders are fulfilled on time
• Track order status from entry through shipment and delivery
• Manage changes, returns, credits, and adjustments as required

Sales & Administrative Support

• Provide administrative support to Account Managers and Sales Representatives
• Prepare quotes, sales documentation, and basic reports
• Maintain accurate customer records, pricing information, and contracts
• Assist with forecasting, order planning, and demand coordination

Qualifications

Required

• 2+ years of experience in account support, sales coordination, customer service, or order management
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Experience working with ERP systems (SAP or similar preferred)
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills