Sales and Service Coordinator

Top Job

Located in Tampa, FL

Salary: 25 hourly

Express Employment Professionals is seeking a proactive, detail‑driven Sales & Service Coordinator to support our growing operations in the Tampa region. This role is central to ensuring exceptional customer experiences, smooth service delivery, and strong internal coordination across sales, service, and operations teams. The ideal candidate thrives in a fast‑paced environment, communicates with confidence, and enjoys being the organizational backbone of a high‑performing team.

Key Responsibilities

Customer Support & Service Coordination

• Serve as the primary point of contact for customer inquiries, service requests, and scheduling needs.

• Coordinate service appointments, dispatch technicians, and track job progress to ensure timely completion.

• Maintain accurate customer records, service logs, and documentation in company systems.

• Provide updates to customers regarding service timelines, project status, and follow‑up actions.

Sales Support

• Assist the sales team with preparing quotes, proposals, and sales documentation.

• Process sales orders, verify product availability, and coordinate delivery or installation timelines.

• Support lead management by tracking incoming inquiries and ensuring timely follow‑up.

• Collaborate with sales leadership to maintain accurate sales forecasts and pipeline data.

Operational & Administrative Support

• Coordinate communication between sales, service, logistics, and management teams.

• Prepare reports, dashboards, and summaries related to sales activity, service performance, and customer satisfaction.

• Assist with inventory tracking, vendor communication, and procurement tasks as needed.

• Support billing and invoicing processes by ensuring accurate service and sales documentation.

 

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