Medical Call Center

Top Job

Located in Las Vegas, NV

Salary: $18/hr.

Express Employment Professionals is seeking a Care Support Specialist to join a fast-paced, mission-driven team supporting a leading virtual healthcare platform. In this role, you will serve as the first point of contact for members and providers, delivering exceptional service and support across multiple communication channels.

This is a great opportunity for someone who is passionate about helping others, enjoys problem-solving, and thrives in a collaborative environment.

Job Title: Care Support Specialist
Location: Las Vegas, NV
Work Environment: Onsite, in office
Classroom Training Hours: 8AM - 4:30PM | Monday - Friday

Production Hours: 5:30AM - 11:30PM | Sunday - Saturday

** Candidate must have the ability to work an 8-hour shift as assigned during these hours in order to be qualified ** 

Channels: Voice, Email, Chat, Ticketing

Key Responsibilities

• Serve as the first point of contact for members and providers via phone, email, and chat
• Assist with account setup, enrollment, appointment scheduling, and general inquiries
• Provide information on services, benefits, and platform functionality
• Troubleshoot basic technical issues and escalate when needed
• Handle service requests, documentation, and follow-up tasks with accuracy
• Collaborate with internal teams to resolve escalations and improve member experience
• Maintain detailed records and ensure compliance with processes and procedures
• Share feedback and insights to support continuous improvement

Qualifications

• 1–2+ years of experience in a high-volume customer service environment
• Strong communication skills with the ability to demonstrate empathy and professionalism
• Comfortable handling phone, email, and chat support
• Highly organized with strong attention to detail and multitasking abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and navigating multiple systems

Preferred Experience

• Background in healthcare, health tech, or insurance
• Experience with platforms such as Zendesk
• Experience working in a fast-paced or startup environment
• Familiarity with Mac systems

What We’re Looking For

• A customer-focused mindset with a passion for helping others
• Strong problem-solving skills and the ability to stay calm under pressure
• A team-oriented attitude with a willingness to learn and adapt
• A desire to contribute to a meaningful mission and make a positive impact

APPLY NOW!  Text "Care Call" to (702) 381-9810 to get started.

Express Employment Professionals seeking reliable and professional Customer Service Representatives to join a fast-paced call center environment ASAP. This is a full-time position only; part-time availability is not offered.

#LVJess

Apply Now