We are seeking a friendly, detail-oriented Customer Service Assistant to support daily operations within a fast-paced floral environment. This role is ideal for someone who enjoys working with people, has strong organizational skills, and has an appreciation for flowers and creative work. You will be the first point of contact for customers and play a key role in ensuring an exceptional customer experience.

Key Responsibilities

• Greet customers in person, by phone, and via email with professionalism and warmth
• Assist customers with placing orders, product questions, and special requests
• Enter and manage orders accurately in the system
• Communicate order details clearly to floral designers and production staff
• Handle payments, receipts, and basic point-of-sale transactions
• Resolve customer concerns in a timely and courteous manner
• Support daily shop operations, including light administrative tasks
• Assist with order pickup and delivery coordination as needed

Qualifications

• Previous customer service or retail experience preferred
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask
• Comfortable working in a fast-paced, team-oriented environment
• Basic computer skills and ability to learn new systems
• Interest in the floral or creative industry is a plus
• Ability to stand, move, and assist in a shop environment

What We Offer

• Supportive and creative work environment
• On-the-job training within the floral industry
• Opportunities to grow skills in customer service and floral operations

Please either apply here, email us at jobs.frederickmd@expresspros.com, or call our Frederick office at (240)-716-5627. We are looking to fill this role very soon, so don't miss out!