Call Center Representative

Located in Shrewsbury, MA

Salary: $18-$20/hr

 

We are seeking a strong individual for a call center position. This is an amazing opportunity for a outgoing person who likes working both by themself and as a team!

Pay re-evaluation after 90 days of successful employment and perfect attendance!

Hours are flexible, including morning shifts and afternoon to evening hours, and there is unlimited growth opportunity in our organization across departments. 

 

Call Center Representative

Location: Auburn, MA

Pay Rate: $18.00 – $20.00 per hour

Shift: Morning shift

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Job Summary

We are looking for a professional and motivated Call Center Representative to join our growing team in Auburn. This is a high-energy role perfect for someone who enjoys problem-solving and providing top-tier support to customers. You will be the primary point of contact for our clients, ensuring their questions are answered and their issues are resolved with a high degree of empathy and efficiency.

Core Responsibilities

• Customer Support: Handle a high volume of inbound calls regarding [Insert Service/Product, e.g., billing, technical support, or order tracking].

   

• Issue Resolution: Listen actively to customer concerns, identify the root cause of problems, and provide accurate solutions or escalations.

   

• Data Entry: Accurately document all customer interactions and updates in our CRM database.

   

• Product Knowledge: Stay up-to-date on company policies, services, and promotions to provide the most relevant information to callers.

   

• Follow-up: Conduct outbound calls when necessary to provide updates or ensure a customer’s issue has been fully resolved.

   

Qualifications & Skills

• Experience: 1+ years of experience in a call center or retail customer service environment preferred.

• Communication: Excellent verbal and written communication skills with a professional phone demeanor.

• Tech-Savvy: Comfortable navigating multiple computer screens and software programs simultaneously (e.g., Microsoft Office, Zendesk, or Salesforce).

• Problem Solving: Ability to remain calm and helpful under pressure, especially when dealing with frustrated callers.

• Language: Bilingual skills (English/Spanish) are a significant plus but not required.

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