Office Assistant

Location: Onsite Schedule: Monday–Friday, 37.5-hour work week Industry: Benefit plan administration / professional office environment

About the Organization

This organization is a long-established third-party administrator supporting multi-employer benefit plans. The team is committed to purpose, accountability, and high-quality service for clients, members, and their families.

Position Summary

The Office Assistant provides essential clerical and administrative support to ensure smooth daily operations. This role requires strong communication skills, attention to detail, and the ability to work professionally in a structured office setting.

Key Responsibilities

Perform clerical duties including filing, answering phones, distributing mail, and word processing.
Enter, retrieve, and verify information using computer systems.
Prepare routine correspondence and compile standard reports.
Sort and distribute incoming mail according to department procedures.
Assist external customers at the start of the appeals process by coordinating with internal staff.
Distribute reports such as COBRA letters, delinquencies, billing, and other assigned documents.
Order office supplies for designated departments.
Provide backup receptionist coverage during breaks, vacations, and absences.
Complete additional tasks as assigned.

Minimum Qualifications

Working knowledge of basic office equipment.
Strong interpersonal communication skills.
Ability to remain calm, positive, and professional in all interactions.
High accuracy in reviewing and editing documents.
At least 1 year of general office experience.
Proficiency with Microsoft Office and standard phone/computer systems.
High school diploma or GED required.
Preferred: Associate degree and 2–4 years of corporate office experience.

Work Environment

Standard office environment with a quiet noise level.
Requires the ability to manage multiple tasks, meet deadlines, and handle interruptions professionally.
The organization is an equal opportunity employer committed to an inclusive workplace.

Express Office: North Los Angeles

412 West Colorado Street

Unit B

Glendale, CA 91204

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