CSR

Top Job

Located in Aurora, CO

Salary: $20-$25

Here’s a professional job description for a Bilingual Customer Service Representative at a flooring and marbling company:

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Bilingual Customer Service Representative (Flooring & Marbling Company)

Job Summary:
We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to support customers in both English and Spanish. This role involves handling customer inquiries, processing orders, and providing product information related to flooring, marble, tile, and stone products. The ideal candidate delivers excellent service, resolves issues efficiently, and supports both sales and operations teams.

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Key Responsibilities:

• Provide professional customer service in both English and Spanish via phone, email, and in-person

• Assist customers with product selection, pricing, availability, and order placement

• Process sales orders, returns, and exchanges accurately in company systems

• Coordinate with warehouse and delivery teams to ensure timely order fulfillment

• Respond to customer questions regarding flooring, marble, tile, and installation services

• Resolve customer complaints and issues in a timely and professional manner

• Maintain accurate records of customer interactions, orders, and service requests

• Support sales team with quotes, product information, and follow-ups

• Ensure a high level of customer satisfaction and repeat business

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Qualifications:

• Fluent in English and Spanish (required)

• Previous customer service or retail experience preferred

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Basic computer skills (Microsoft Office, order systems, email)

• Knowledge of flooring, marble, tile, or construction materials is a plus

• Professional, reliable, and customer-focused attitude

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