Procurement Support Clerk

Located in North Billerica, MA

Salary: $22 per hour

Location: Billerica

Hours: 8 AM to 4:30 PM 

Monday to Friday

Temp to Perm

 

Job purpose:

Provide customer service and administrative support for the procurement department by responding to customer requests, maintaining documentation and communicating customer needs between drivers and managers.

 

Duties and responsibilities:

• Collaborate with drivers and dispatchers to ensure timely services.

• Assist with procurement departments with coordination of workorders, emails, notes, data maintenance, and reporting.
• Complete new account setup and cancelation maintenance in CSS.
• Field new account calls and direct toward corresponding representative.
• Run and distribute transactional and operational reporting for corresponding departments.
• CSS database upkeep and maintenance including contact information, container, address, service instructions, and other necessary information.
• Organize and maintain procurement documents including contracts, discontinue service letters, equipment removal forms, etc.
• Act as an additional contact for NAC regarding incoming urgent communication, driver assistance, and regular back-and-forth communication.
• Answer, collect, and distribute customer request including service requests, service letters, transaction reports, service inquires, COI’s etc.
• Assist Procurement with Verizon Connect report generation and monitoring as needed.

• Performs other related duties as assigned, for the purpose of ensuring the efficient and effective operation of the business

• Answer phones for customer care related questions.
• Assist with Salesforce maintenance and other requested duties.
• Email all follow-up items to the appropriate people.
• Assist the Procurement Manager and Route Supervisors with procurement functions as needed.

 

Qualifications:

• High School diploma or equivalent
• Excellent customer service skills
• Must have a valid driver’s license
• Working knowledge of Microsoft Office, including Outlook, Excel, and Word
• Bilingual English and Spanish preferred
• Less than 5% travel requirement

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