Position Overview:

The Front Office Coordinator (FOC) is responsible for creating a positive first impression for all traffic (telephone or in-person) in the Express office. FOCs monitor and respond to daily online applications, answer telephones, greet visitors, administer skills evaluations, monitor office appearance, and participate in achieving the office's overall goals.

 

Technical Skills:

• Multi-line Phone Skills

• Basic Computer Skills (Word, Outlook Calendar)

• Typing – 40 wpm (minimum)

• Basic Math

• Verbal and Written Communication

 

Performance Competencies and Values:

• Accepts Rules and Direction – Prefers interaction and supervision when managing work responsibilities.

• Grit – Exhibits passion and perseverance toward the goal despite being confronted with overwhelming obstacles – persistence to never give up.

• Love Helping People/Interpersonal Relationships – looks for imaginative ways to create meaning, purpose, belonging, and love at work, home, and in our community.

• Passion/Purpose – displays interests, purpose, passion, and values that align with the position and the organization.

• Process Orientation (Non-Sales) – Takes an organized approach to efficiently complete assigned duties in a timely manner.

• Trailblazer/Accepts Responsibilities – creates new and innovative ways to achieve the impossible and open the path for others to follow.

• Tribe– Values the tribe environment and lives up to the agreed-upon behaviors that contribute to the greatergood of the tribe.

• Work Effectiveness – Efficiently executes tasks to achieve desired results.

 

Education/Experience:

• High school diploma/GED

• Knowledge of business and office procedures

• Customer service or sales experience preferred