Customer Care Specialist

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Located in Schaumburg, IL

Salary: $23/hour

We are seeking a dependable and customer-focused Customer Service Representative for our client in Schaumburg, IL. This role is responsible for order management, product availability inquiries, and resolving customer concerns accurately and efficiently while delivering a positive customer experience.

Schedule: Monday-Friday 8:00a-5:00p

Responsibilities:

• Serve as the main point of contact for customers via phone and email
• Provide product availability information and general product knowledge
• Process and manage customer orders, including entry, follow-up, and issue resolution
• Acknowledge and resolve customer complaints, escalating issues when necessary
• Manage returns and warranty-related inquiries
• Maintain accurate customer account information in ERP systems and customer portals
• Document customer interactions, transactions, and feedback
• Collaborate with internal teams to ensure timely and effective resolutions

Qualifications:

• High school diploma or GED required
• Strong computer skills required
• Ability to multitask and manage a high volume of calls and emails
• Patient, attentive, and customer-focused with strong time-management skills

If you enjoy helping customers, solving problems, and working in a fast-paced environment, we encourage you to apply.

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