Automotive Service Manager | Burlington, ON |

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Located in Burlington, ON

Salary: $85,000 - $125,000 per year

Hamilton Express Employment Professionals has proudly serviced the Hamilton area for over 28 years, connecting skilled tradespeople with leading employers across a variety of industries.

Are you a customer service – oriented individual with a technical aptitude and experience in the medium/heavy duty truck, automotive industry? 

Our client is a major full-service international truck dealer in Southern Ontario serving the trucking industry.   We are currently hiring a Service Manager for their Burlington location.

As the Service Manager, you will be responsible for managing an efficient and profitable service department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and reducing costs in order to meet objectives.

What You'll Be Doing:

•  Ensure that service team members are performing their duties as outlined in the appropriate job descriptions
• Conduct yearly performance reviews with all service team members
• Able to develop and follow action plans for department profitability and maintain customer enthusiasm
• Lead, motivate and train team members in Service Department operations
• Able to interpret and forecast financial reports
• Review tech working/billed hours and department sales reports daily
• Review service department CSI information monthly to ensure customer contact and response if required
• Keep abreast of all federal, provincial and local regulations that affect service operations, and ensure compliance with all OEM and vendor policies and warranty procedures
• Review the over 15 days warranty debits with Warranty Administrator to ensure follow up and payment
• Hold monthly staff and technician meetings
• Maintain a minimum of 4-star Diamond Edge Rating for the location

What You Bring:

•  Minimum 7 years of technical experience in the medium/heavy-duty truck industry
• 1-3 years of dealership experience is preferred
• Must be a customer-sensitive and able to listen, understand and communicate professionally with all customers, both external and internal
• A strong business acumen and integrity
• Maintains a high degree of product and technical knowledge
• Proven ability to execute day-to-day functions
• A team player with a strong sense of commitment to the customer
• Able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
• Proven leadership in directing a team for ongoing success
• Proficient with Microsoft Office Products
•  Valid G class drivers license

What You'll Get:

•  Competitive Salary at $85,000 - $125,000
• A company that has been in business since 1977 and still growing
• Defined contribution pension plan with company matching
• Health and dental benefits program
• Professional development and training programs 

This job posting is for current vacancies with our client.

 Our selection process includes AI-enabled tools used to screen applications based on keywords and minimum qualifications. All hiring decisions are made by a human reviewer

 

 

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