Call Center Lead Administrator

Top Job

Located in Longview, TX

Salary: $45,000 - $60,000 DOE

Job Title: Call Center Lead Administrator
Pay: $45,000 – $65,000 (DOE)
Company: Express Employment Professionals

 

Overview:
Express Employment Professionals is seeking a motivated and customer-focused Call Center Lead Administrator. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

 

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for customers by answering questions, scheduling appointments, and confirming details using our CRM system.
• Problem Solving: Address customer concerns and complaints with professionalism and creativity to ensure positive outcomes.
• Technology Expertise: Stay up to date on home improvement products, services, and CRM tools.
• Team Collaboration: Work closely with sales and installation teams to ensure smooth communication and customer satisfaction.
• Record Management: Accurately document all customer interactions, transactions, inquiries, and issues in the CRM.
• Customer Feedback: Collect and relay customer insights and suggestions to improve services and processes.
• Appointment Management: Set and confirm appointments within 24 hours and follow up on all previously completed sales appointments.
• Event Support: Participate in occasional home shows and festivals; some weekend availability is required.

Qualifications:

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Customer service or call center experience preferred
• Comfortable using CRM software and learning new technology
• Problem-solving mindset with attention to detail
• Ability to work occasional weekends

How to Apply:
Apply online at: www.expresspros.com
Or email your resume to: Catie.Freeman@expresspros.com

Apply Now