Professional Customer Service Associate

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Located in York, PA

Salary: $19/hr-$24/hr DOE

Hours: Monday to Friday. 8am-4:30pm.

Dress code: Business casual.

Job Description: 

 

 

We are looking for a dependable and organized Customer Service Representative to be the first point of contact for our customers. This role is critical to keeping our operations running smoothly by handling incoming calls, scheduling services, and supporting our technicians and customers.

Key Responsibilities

  • Answer incoming phone calls and route them to the appropriate team members
  • Provide basic support and answers to customer inquiries
  • Place alarm systems on and off test using a web-based platform
  • Schedule installation, service calls, and inspections with customers
  • Manage and maintain inspection schedules to ensure compliance
  • Submit inspection reports to compliance websites
  • Process and respond to customer emails using Microsoft Outlook
  • Perform basic document tasks in Microsoft Word and Excel
  • Print UPS labels and coordinate return shipments (RMA products)
  • Maintain accurate records and ensure timely communication with customers and team members
  • Process incoming service requests in a web-based CRM.

Qualifications

  • Previous customer service or administrative experience preferred
  • Strong communication and phone skills
  • Highly organized with strong attention to detail
  • Comfortable using computers, web-based systems, and Microsoft Office (Word, Outlook)
  • Ability to multitask and prioritize in a fast-paced environment
  • Reliable and punctual with a strong work ethic
  • Proactive self-starter with minimal directions

 

Benefits Once Hired On

  • Matching 401k
  • Health, Vision, Dental Insurance

Work Environment

  • In-person role based in North York, PA
  • Office setting with regular interaction with customers and team members
  • Stable, in-person position with a growing company
  • Opportunity to learn about the life safety and security industry
  • Supportive team environment

How to Apply
Call today to schedule a phone interview: 717-718-4473
Email your resume: jobs.yorkpa@expresspros.com
Apply online: www.expresspros.com/yorkpa
Visit us: 2210 East Market Street, York, PA 17402

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.  Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions. 

ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):

·         Holiday Pay (available only at certain locations)

·         Health Insurance that meets Affordable Care Act standards.

·         Dental Insurance

·         Vision Insurance

·         Short Term Disability

·         Life Insurance

·         401(k)

·         Direct Deposit

·         Referral Bonuses

·         Vacation Pay (available only at certain locations)

·         EAP (Employee Assistance Program)

Additional information about the programs offered at your location may be included in this handbook as separate material.

For a complete listing of all open positions, visit.  https://www.expresspros.com/yorkpa/

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Express Office: York
2210 East Market Street
York, PA 17402
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