Customer Service (E-Commerce)

Located in Newton, MA

Customer Service (E-Commerce)
Location: Newton, MA
Pay Rate: $23–$25/hour
Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Our client in Newton is hiring a Customer Service (E-Commerce) professional to support online customers and manage custom orders. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment while coordinating with vendors and internal teams.

Key Responsibilities:

• Respond to customer inquiries (orders, products, shipping, returns) via phone and email
• Manage custom and special orders from start to delivery
• Coordinate with vendors on production, timelines, and order details
• Track orders and provide updates or resolve delays/issues
• Handle shipping issues and file claims when needed
• Maintain accurate order records and documentation
• Assist with website updates, product information, and promotions
• Identify issues and support process improvements

Qualifications:

• 2–4+ years of customer service, retail, or eCommerce experience
• Experience with order management or vendor coordination preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Experience with Shopify or similar platforms is a plus

#3368OS