Customer Service Representative

Located in Tampa, FL

Salary: $20-$23/HR based on experience

Customer Service Representative 

Tampa, FL 33614

8am-4:30pm

$20-$23/HR based on experience

Job Summary

We are seeking a reliable and customer-focused Customer Service Representative to handle incoming calls, monitor and respond to emails, and enter work orders accurately. This role will gradually transition into a Dispatcher position, providing opportunities for growth and increased responsibility.

Responsibilities

• Answer incoming phone calls and provide friendly, professional customer support

• Monitor and respond to customer emails in a timely and accurate manner

• Create, enter, and update work orders based on customer requests and service needs

• Gather necessary information to ensure work orders are complete and detailed

• Communicate with internal teams to relay customer needs or service updates

• Maintain organized records of calls, emails, and work order activity

• Assist with scheduling and coordination as part of the transition into dispatching

• Learn dispatch procedures, routing, and technician coordination to prepare for dispatcher role

Qualifications

• Previous customer service or administrative experience preferred

• Strong phone and email communication skills

• Ability to multitask and manage a high volume of calls and messages

• Detail-oriented with strong data entry accuracy

• Ability to stay organized and work in a fast-paced environment

• Willingness to learn dispatching and take on additional responsibilities

• Basic computer skills and familiarity with office software

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