Bilingual Front Office Coordinator

Top Job

Located in Oklahoma City, OK

Salary: $17.00

Job Title: Bilingual Front Office Coordinator "FOC"
Location: South Oklahoma City
Schedule: Evaluation to hire | Monday–Friday | 8:00am to 5:00pm 

About the Position

The Bilingual Front Office Coordinator (FOC) is responsible for creating a positive first impression for all visitors and callers in the office. This role requires an outgoing, customer-service focused professional and serves as the first point of contact for applicants, associates, and clients—both in person and over the phone. The FOC manages a high volume of incoming applications, answers a multi-line phone system, greets visitors, administers skills evaluations, maintains the office environment, and supports the team in achieving the overall goals of the office. 

Key Responsibilities

• Manage a high volume of inbound calls using a multi-line phone system while maintaining professional and courteous phone etiquette.
• Greet and assist visitors, applicants, and associates in a friendly and professional manner.
• Monitor, review, and respond to all online job applications on a daily basis.
• Demonstrate a high level of multitasking by simultaneously managing phone calls, walk‑in traffic, scheduled interviews, and other assigned duties.
• Demonstrate initiative by supporting team needs and contributing to a positive, professional, and motivating office culture.
• Schedule and coordinate interviews while managing calendars and maintaining accurate scheduling in system and Outlook.
• Administer applicant skills evaluations and assessments and enter data into system.
• Effectively manage interactions with individuals of diverse backgrounds and personalities, using sound judgment to de‑escalate conflicts and address concerns.
• Interview and place candidates on assignments from the front desk. 
• Maintain a professional, organized, clean, and welcoming office appearance. 
• Provide administrative and recruiting support to the team.
• Utilize creative recruiting strategies, including social media, community outreach, churches, referrals, and networking opportunities, to attract qualified candidates.
• Support the achievement of daily, weekly, monthly, and annual office goals.

Requirements

• Strong ability to multitask in a fast‑paced office environment.
• Experience with a multi‑line phone system and professional customer service.
• Proficient in Microsoft Outlook, Word, and Excel; accurate data entry skills.
• Typing speed of at least 40 WPM with attention to detail.
• Strong verbal and written communication skills, bilingual in English and Spanish highly preferred.
• Ability to interact professionally with diverse individuals and handle situations with sound judgment.

Core Competencies

• Accepts Responsibilities – Takes ownership for individual results, looking inward for ways to improve performance
• Accepts Rules and Direction – Prefers interaction and supervision when managing work responsibilities
• Cultural Fit – The ability to understand and adapt to the environment, values, attitude, and behaviors of a company and its employees
• Interpersonal Relationships – Bonds with others to create mutual trust and effective relationships
• Process Orientation (Non-Sales) – Takes an organized approach to efficiently complete assigned duties in a timely manner
• Work Effectiveness – Efficiently executes tasks to achieve desired results

How to Apply: 

• Apply in-person at 804 W I-240 Service Rd, Suite B, OKC, Ok 73160. We see walk-ins between 9:00am-3:30pm!
• Apply online at www.expresspros.com - Submit to our location: "Oklahoma City (Southwest), OK"
• Call our office for more information: 405-634-6600
• Email resume to: Jessica.Johnson@ExpressPros.com 
  • When sending resume over, please put Front Office Coordinator in subject.

 

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