Automotive Parts and Service Support Specialist

Located in Mobile, AL

Salary: $20-22/hr

Overview
Provides customer support and technical assistance for automotive lift products, including troubleshooting, parts sourcing, and order processing. Works closely with customers, sales, and internal teams to resolve issues and ensure timely service.

Key Responsibilities

• Diagnose product issues and guide customers on solutions or service options
• Source and process parts orders; track orders through completion
• Document and manage service requests using a ticketing system (e.g., Freshdesk)
• Respond to customer inquiries via phone, email, and in person
• Support order entry, shipping coordination, and issue resolution
• Maintain daily service and order targets
• Assist with training staff and improving internal processes
• Research solutions using internal systems, databases, and team collaboration

Qualifications

• 2+ years in customer service, order processing, or related field
• Experience with ERP systems and ticketing platforms
• Strong data entry and typing skills (45–60 WPM)
• Proficient in MS Office (Word, Excel)
• Excellent communication and problem-solving abilities
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• High school diploma (required)
• Automotive repair or lift equipment experience (preferred)
• Bilingual (Spanish) a plus

Work Environment & Requirements

• Office/call center setting with standard equipment
• May require occasional travel
• Ability to sit, stand, and lift up to 45 lbs
• Must be able to reliably commute or relocate to Theodore, AL

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