Eye Doctor Office Manager

(Optometry / Ophthalmology)

Position Summary

The Eye Doctor Office Manager is responsible for overseeing the daily operations of the practice, ensuring efficient workflow, excellent patient service, staff supervision, and strong financial performance. This role serves as the primary administrative leader supporting providers, staff, and patients in a fast-paced clinical environment.

Key Responsibilities

Office Operations & Staff Management

• Oversee daily office operations to ensure smooth patient flow and efficient scheduling
• Supervise and support front desk, clinical, optical, and billing staff
• Hire, train, schedule, and evaluate staff performance
• Address staff issues, coaching needs, and workflow challenges

Billing, Insurance & Financial Oversight

• Manage insurance verification, billing processes, and claims submission
• Monitor revenue, expenses, collections, and accounts receivable
• Reduce claim denials and support accurate coding and reimbursement
• Assist with budgeting, reporting, and vendor management

Patient Experience & Compliance

• Ensure a positive patient experience from check-in to check-out
• Address patient complaints and concerns professionally and promptly
• Maintain compliance with HIPAA, OSHA, payer requirements, and office policies

Expected Results

• Efficient office operations with minimal patient wait times
• Well-trained, accountable, and engaged staff
• Improved revenue cycle performance and reduced billing errors
• High patient satisfaction, repeat visits, and referrals
• Consistent regulatory compliance and operational standards

Skills Required

• Strong leadership, supervision, and team-building skills
• Excellent organizational, time-management, and multitasking abilities
• Professional verbal and written communication skills
• Knowledge of medical billing, insurance processes, and revenue cycle management
• Proficiency with EHR and practice management systems
• Ability to problem-solve in a fast-paced, patient-focused environment

Experience Required

• 3–5 years of experience in a medical office setting, preferably optometry or ophthalmology
• 1–3 years of supervisory or office management experience
• Experience with scheduling, insurance verification, billing, and claims processing
• Working knowledge of healthcare compliance (HIPAA, OSHA)
• Experience handling patient concerns and staff issues

Preferred experience with optical dispensary operations or multi-provider practices.

Personal Qualities

• Dependable, accountable, and professional
• Patient-focused with strong customer service values
• Ethical and trustworthy with confidential information
• Adaptable, calm under pressure, and solution-oriented
• Detail-oriented with strong follow-through

Physical Requirements

• Ability to sit and stand for extended periods
• Frequent walking throughout the office and clinical areas
• Manual dexterity for computer and office equipment use
• Visual and hearing ability sufficient for office and patient interaction
• Occasional lifting of office supplies or materials (up to 20–25 lbs)

Equipment Used

• Computers, multi-line phone systems, printers, scanners, copiers
• Electronic Health Records (EHR) and practice management software
• Insurance verification and billing systems
• Payment processing and reporting tools
• Inventory and optical dispensing software

Supervisory Responsibility

• Supervises 5–20 employees, depending on practice size
• Includes front desk staff, technicians, opticians, and billing personnel