Position Overview

The Sales Operations Coordinator plays a vital role in supporting the sales organization by ensuring efficient day-to-day operations across order management, distribution partner support, and customer assistance. This position acts as a central liaison between sales, operations, logistics, and customers, while also providing entry-level technical support to deliver a seamless customer experience.

Key Responsibilities

Sales Operations & Order Management

• Process and manage customer orders accurately from entry through fulfillment
• Validate pricing, product configurations, and customer information prior to submission
• Coordinate with operations, finance, and logistics teams to ensure timely processing and shipment
• Track order status, backorders, and shipping updates; communicate clearly with stakeholders
• Maintain accurate and up-to-date records in CRM and ERP systems

Distribution Account Support

• Support distribution partners with day-to-day account and order needs
• Coordinate inventory availability, order flow, and shipment schedules
• Assist in resolving order discrepancies, returns (RMAs), and fulfillment issues
• Provide reports and updates on account activity, forecasts, and performance metrics
• Collaborate with the sales team to support channel programs and promotions

Entry-Level Technical Support

• Provide basic technical assistance related to product setup, features, and general troubleshooting
• Escalate complex technical issues to engineering or advanced support teams as appropriate
• Maintain working knowledge of products, solutions, and common customer use cases

Cross-Functional Coordination

• Serve as a point of contact between sales, customers, distributors, and internal teams
• Support process improvement initiatives to enhance efficiency and customer satisfaction
• Assist with reporting, data analysis, and special projects as needed

Qualifications

• 1–3 years of experience in sales operations, order management, or customer service
• Experience working with CRM and/or ERP systems
• Strong customer-facing skills with attention to accuracy, responsiveness, and problem resolution
• Basic technical aptitude and willingness to learn technical product details
• Excellent organizational skills and high attention to detail
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits:

• Referral bonuses 
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

Apply by sending your resume to staffing.vancouverwa@expresspros.com