Service Coordinator

Top Job

Located in Chelmsford, MA

Salary: $23-$25/hour

Service Coordinator Summary
Location: Chelmsford, MA
Hours 7:30 – 4:00 or 8:30 - 5:00, Mon - Fri
Salary: $23 - $24/hour depending on experience
This is an evaluation hire (permanent) position

Responsibilities of the Service Coordinator:

• Process orders for parts and enter information into a CRM system
• Support customers via email, phone and virtual (MS Teams and Zoom)
• Issue quotes for billable service and invoice for orders that are complete
• Research and identify the correct part numbers for customer inquiries
• Fulfill orders by pulling the parts, packing, and shipping each PO
• Create a case for each quote, e-mail, and phone call in Salesforce

Qualifications of the Service Coordinator:

• At least 3 years of customer service or administrative experience
• Detail oriented, highly organized
• MS Word, Excel and some type of ERP or CRM experience is a must
• Experience working with a help desk and a ticketing system is a must
• Ability to work independently and within a team
• Excellent communication skills
• Must be authorized to work in the United States
• MS AX and Salesforce experience is a plus

 

Service Coordinator Summary
Location: Chelmsford, MA
Hours 7:30 – 4:00 or 8:30 - 5:00,  Mon - Fri
Salary: $23 - $24/hour depending on experience
This is an evaluation hire (permanent) position

 

Express Office: Lowell-Nashua
229 Billerica Road
Chelmsford, MA

 

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