Customer Service Representative

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Located in O'Fallon, MO

Salary: Up to $24/hour

Customer Service Representative — O'Fallon, Missouri

Express Employment Professionals | O'Fallon, MO | Full-Time | $16–$24/hr | All Shifts Available

Express Employment Professionals is a staffing agency connecting experienced office professionals with top employers across O'Fallon, MO and the surrounding St. Charles County area. If selected, you will be employed through Express Employment Professionals.

Customer Service Representative Job Overview

We are placing experienced Customer Service Representatives in O'Fallon, MO with manufacturing, distribution, and corporate employers across the area. If you have professional experience managing customer accounts, resolving service issues, and coordinating across internal departments — not just answering phones or processing transactions at a register — this is a role built for you. CSRs who can own a customer relationship from first contact through resolution and do it in a fast-paced, high-volume environment are exactly who our clients in O'Fallon and St. Charles County need.

Compensation & Benefits

  • Pay: $16.00–$24.00 per hour based on experience
  • All shifts available — confirm during recruiter call
  • Weekly pay
  • Temp-to-hire potential based on performance and fit
  • One application gives you access to multiple client opportunities across O'Fallon and St. Charles County

Customer Service Representative Responsibilities

  • Manage inbound and outbound customer communications via phone, email, and occasionally live chat in a professional B2B or corporate environment
  • Handle order entry, order status inquiries, and shipment tracking coordination with internal logistics or warehouse teams
  • Resolve customer complaints, billing discrepancies, and service issues through root cause identification and follow-through to close
  • Maintain accurate customer account records inside a CRM platform — updating contact info, logging interactions, and flagging escalation-level issues
  • Support account managers or sales teams with customer-facing documentation, quotes, and follow-up correspondence

Customer Service Representative Requirements

  • Professional B2B or office-based customer service experience — retail, food service, or call center experience handling only transactional or script-based interactions does not qualify
  • Minimum 1 year of dedicated customer service experience in a corporate, manufacturing, distribution, or professional services environment
  • Demonstrated experience managing issue resolution independently — not just logging tickets or transferring calls, but owning the problem through to resolution
  • Proficiency in at least one CRM platform — Salesforce, HubSpot, SAP, Oracle, or similar — at mid-to-senior level
  • Strong written communication skills — a significant portion of customer interaction in these roles is handled via professional email correspondence

This Role is NOT for You If:

  • Your customer service experience comes exclusively from retail, restaurant, or high-volume transactional call center work with no account management or issue ownership component
  • You have never managed customer relationships or service issues end-to-end in a professional office or corporate setting
  • You are uncomfortable with email-heavy communication or have limited experience documenting interactions inside a CRM or order management system

Why Apply Through Express Employment Professionals in O'Fallon?

Express Employment Professionals has been connecting skilled office and customer service professionals with top employers across O'Fallon, MO, St. Charles County, and the greater St. Louis Metro area. One application opens the door to multiple opportunities — we match your experience, schedule, and goals to the right client.

How to Apply

Apply now and an Express Employment Professionals recruiter will reach out to schedule a quick phone call to learn more about your background and find the right opportunity for you.

Apply today. Get placed faster.

Customer Service Representative | CSR Jobs | Office Jobs | O'Fallon MO | St. Charles County | B2B Customer Service | Corporate Customer Service | Express Employment Professionals

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Express Office: Saint Peters
1 Mid Rivers Mall Drive
Suite 130
Saint Peters, MO 63376
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