Bilingual Customer Service Representative

Located in Durham, NC

Salary: $20/hr.

Bilingual Customer Service Representative (Hardscape & Lawncare Focus)

Location: Durham, NC
Pay: $20/hour
Schedule: Monday–Friday, 7:30 AM – 4:30 PM

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Job Summary

Bilingual (English/Spanish) Customer Service Representative to support our Durham, NC location. This role is ideal for someone with hands-on experience in hardscape and lawncare who is looking to transition into a customer-facing position. Prior customer service experience is not required—we value your industry knowledge and willingness to learn.

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Key Responsibilities

• Assist customers in-store and over the phone in both English and Spanish
• Provide product recommendations based on customer needs, especially in hardscaping and lawncare materials
• Answer questions about products, availability, pricing, and basic installation guidance
• Process orders, invoices, and transactions accurately
• Coordinate with warehouse and yard staff to ensure timely order fulfillment
• Maintain a clean, organized, and professional front counter area

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Required Qualifications

• Fluent in English and Spanish (spoken and written)
• Background in hardscape and/or lawncare (landscaping, installation, or related field)
• Basic computer skills and comfort learning new systems
• Positive attitude and willingness to learn

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Work Environment

• May require occasional lifting (up to 50 lbs)
• Fast-paced environment, especially during peak landscaping seasons

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