Director of Program Operations

Location: Bath, NY
Schedule: Day Shift
Salary: $70,000–$80,000 per year (depending on experience)

Position Overview

We are seeking an experienced and strategic Director of Program Operations to provide leadership, oversight, and direction across multiple program areas within a community-focused organization. This role partners closely with executive leadership to ensure effective program delivery, operational efficiency, and compliance with applicable guidelines and standards.

The ideal candidate is a strong leader with experience managing teams, overseeing program performance, and driving initiatives that support organizational growth and impact.

Key Responsibilities

• Provide leadership and day-to-day guidance to program managers and coordinators
• Partner with executive leadership to develop and implement program goals and strategic initiatives
• Monitor program performance and evaluate progress toward established objectives
• Ensure compliance with internal policies as well as local, state, and federal requirements
• Assist with budget development and oversee program-related expenses
• Support grant writing efforts, including drafting proposals for funding and program expansion
• Prepare reports and updates for leadership and board-level review
• Build and maintain relationships with community partners, stakeholders, and external organizations
• Represent the organization at meetings, committees, and professional events
• Review contracts and agreements related to program operations
• Assess staffing needs and support workforce planning within assigned areas

Qualifications

• Bachelor’s degree in human services, business administration, psychology, social work, or related field required
• 5–10 years of leadership experience, preferably in program management or operations
• Strong background in performance management and operational oversight
• Experience working with regulatory requirements and compliance standards
• Demonstrated ability to lead teams and collaborate across departments
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office and database systems

Equal Opportunity Employer

Express Employment Professionals is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, disability, genetic information, marital status, amnesty, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.