Bilingual Customer Care Rep 1

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Located in Fort Myers, FL

Salary: $17-19/hr

Bilingual Customer Care Representative (Spanish/English) – Fort Myers, FL
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $17–$19/hour
Employment Type: Full-Time

Express Employment Professionals is currently recruiting for a Bilingual (Spanish/English) Customer Care Representative with one of Fort Myers’ top employers. This is a great opportunity for a professional, customer-focused individual who thrives in a fast-paced healthcare environment and is passionate about helping others.

Position Overview

The Customer Care Representative serves as the first point of contact for patients and clients, providing exceptional service in both English and Spanish. This role supports front desk operations, patient registration, scheduling, and overall customer service within a healthcare setting.

Key Responsibilities

Patient & Customer Service (Bilingual)

• Serve as the primary point of contact for English and Spanish-speaking patients
• Provide courteous, professional assistance in person and over the phone
• Route calls appropriately and ensure effective communication and follow-up
• Assist patients with questions, services, and community resources

Front Desk & Registration

• Register new patients in the electronic health record (EHR) system
• Verify and update patient demographics and insurance information
• Check patients in and out for appointments
• Schedule follow-up visits based on clinical guidelines
• Maintain accurate scheduling and patient flow

Administrative Support

• Maintain accurate documentation and data entry in EHR systems
• Collect co-pays and process payments using proper cash handling procedures
• Assist with billing coordination and insurance updates
• Process release of information requests in compliance with HIPAA regulations
• Support clinical and administrative teams as needed

Communication & Follow-Up

• Monitor voicemail, email, and patient portal messages daily
• Respond to inquiries within 1 business day
• Assist with patient satisfaction surveys and follow-up calls
• Coordinate with billing, clinical staff, and pharmacy as needed

Qualifications

• High school diploma or equivalent required
• Bilingual in Spanish and English required
• Previous customer service, medical office, or front desk experience preferred
• Strong communication and interpersonal skills in both languages
• Ability to multitask in a fast-paced environment
• Experience with electronic health records (EHR) a plus
• Strong attention to detail and professionalism

Apply Now