"For future opportunities"

We are seeking a highly motivated and customer-oriented individual to join our client's team in the Burlington/Oakville areas as a Bilingual Customer Service Representative. The ideal candidate MUST be fluent in both French and English.

Job Description:

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Maintaining contact with client base through courtesy calls, reminders about current and upcoming promotions.
• Assist sales team with lead generation outbound calls.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Requirements:

• 2+ years' experience in CSR (Required)

Education:

• Secondary School (preferred)