Referral Coordinator

Position Summary

The Referral Coordinator oversees patient referrals to ensure timely access to care. This role works closely with patients, providers, and external healthcare partners to coordinate services, manage documentation, and streamline the referral process. The ideal candidate is highly organized, detail-oriented, and committed to delivering excellent patient support.

Qualifications

High school diploma required; bachelor’s degree preferred
Minimum of 2 years of experience in referral coordination within a healthcare setting
Experience in primary care or medical assisting preferred

Key Responsibilities

Track, coordinate, and communicate all patient referrals
Manage care coordination activities, including referral management, care transitions, and task administration
Prioritize referrals based on urgency and ensure timely follow-up
Review referral details and expectations with both providers and patients
Compile relevant patient medical history and documentation to support referral needs
Ensure accurate and complete patient registration information
Verify insurance benefits and obtain prior authorizations as required
Communicate with insurance companies to provide necessary clinical information and establish medical necessity
Serve as the primary point of contact for patients, specialists, and referring providers regarding referrals
Respond to requests from third-party referral sources and provide appropriate information
Assist patients in resolving barriers to care, including financial or social challenges (e.g., transportation resources)
Communicate updates between referring providers and care teams
Maintain accurate documentation within the electronic health record (EHR) system
Manage referral-related faxes and distribute them to appropriate departments or patient records
Provide referral status updates to care teams and referring providers
Maintain and update internal referral tracking systems for reporting and data management

Skills & Competencies

Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Attention to detail and accuracy in documentation
Knowledge of insurance verification and prior authorization processes
Ability to problem-solve and support patients with barriers to care
Proficiency with electronic health records (EHR) systems

Wage: $20/hr

Location: In person. Durango, CO

Schedule: M-F. 8:00am-5pm or 8:30am-5pm

#durango

Express Office: Durango

1911 Main Avenue

Suite 282

Durango, CO 81301

Email us

Apply Now