Customer Service Representative

Located in Tulsa, OK

Salary: $20

Customer Service Representative – Manufacturing

Location: Express Employment Professionals – 4316 S Peoria Avenue, Tulsa, OK

Pay: $19–$20 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Benefits: Weekly pay, immediate benefits

 

Please apply in person at 4316 S Peoria Avenue Tulsa, OK or call (918) 746-4000 for more information. 

Position Overview

Express Employment Professionals is seeking a dependable Customer Service Representative for a reputable manufacturing company in Tulsa. This role is responsible for receiving, investigating, and responding to customer inquiries regarding shipments, products, orders, and complaints. The ideal candidate will be detail-oriented, professional, and capable of managing multiple tasks in a fast-paced environment.

Essential Duties & Responsibilities

• Communicate with customers via phone and email regarding orders, returns, shipments, and products

• Receive and enter phone, email, and fax orders into the ERP system

• Notify customers of shipment delays or missing information needed to process orders

• Initiate tracers with carriers

• Modify or cancel orders and backorders

• Create replacement part orders or corrections for shortages, incorrect items, or shipping errors

• Update customer information and initiate file maintenance

• Complete required forms and determine service changes

• Promote additional or new services when appropriate

• Handle irate or frustrated customers professionally

• Collect and document customer feedback

Qualifications & Requirements

• High school diploma or GED required

• 1–2 years of customer service experience

• Knowledge of engine components, parts, or natural gas compressors preferred

• Ability to read and interpret operating instructions, maintenance manuals, and procedure documents

• Ability to calculate figures and amounts

• Ability to interpret technical instructions in diagram form

• Excellent communication skills with strong grammar, voice, and diction

• Proficiency in Microsoft Outlook, Excel, and Word; familiarity with ERP systems or databases

• Strong customer service skills: friendly, courteous, and helpful

• Strong organizational and multitasking abilities

• Professional demeanor, positive attitude, and business maturity

• Dependable, conscientious, and able to work well as part of a team

• Shows initiative and willingness to cooperate with others

Apply Now