Lead Management Specialist

Located in Lexington, KY

Salary: $17-$23

Job Summary:

The Lead Management Specialist is responsible for managing inbound and outbound phone calls, qualifying leads, and scheduling in-home appointments for the sales team. This position requires excellent communication skills, attention to detail, and the ability to effectively engage with potential customers to gather information, assess their needs, and set appointments.

 

Key Responsibilities:

· Make outbound calls to leads that are generated through marketing campaigns, referrals, and other sources, with the goal of scheduling in-home appointments for the sales team.

· Handle inbound calls, qualify prospects, and schedule appointments.

· Utilize company scripts, follow-up procedures, and sales tools to qualify leads.

· Maintain accurate records of all customer interactions using the company’s CRM system.

· Gather relevant data, from web resources, about the address of the in-home appointment.

· Learn and fully understand the USA Insulation product offerings and pricing strategies.

· Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.

· Manage the company job board and scheduling calendar.

· Provide support to the President, as requested.

 

Qualifications and Skills:

· You must have strong communication skills.

· You must be organized, detail-oriented, and capable of managing multiple tasks efficiently.

· You must be proficient with Microsoft Office Suite (Excel, Word, etc.)

· Experience with CRM software is a plus.

· Experience in appointment scheduling, customer service, or telemarketing is a plus.

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