Call Center Customer Service Rep

Top Job

Located in Helena, MT

Salary: 16.60

Get your foot in the door to the banking industry - seeking a CALL CENTER CUSTOMER SERVICE REP! 

• $16.60/hr to start
• Holidays paid and federal = 13 days!
• Retirement, vacation and more once hired by client! 

Provide information and member service concerning the credit union and its products and services to the members, ensuring the highest quality of service.

• Serve membership by providing service and information in a pleasant, professional and efficient manner via telephone or email.
• Check voicemails throughout the day, replying accordingly or direct to the proper individual.
• Transfer calls to the appropriate individual or department
• Research and resolve routine member questions, problems and complaints concerning their accounts, services provided or the credit union.
• Verify account ownership and answer questions regarding share accounts, share drafts, cards, loans, online banking, etc.
• Provide member with serves such as closing accounts, processing stop payments on share draft accounts, order cards, initiate ACH paperwork, wire transfers.
• Process loan payments over the phone.
• Link online banking accounts.
• Cross-sell Credit Union product and services.
• Responsible for researching member inquires and ensure proper follow up and satisfaction.
• Mail, fax, e-mail or DocuSign items that require member signature for authorization.
• Bold chat follow-up and correspondence
• Keep all member and employee related business kept to the strictest confidence.
• May need to fill in on Teller line as needed.

I697

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