Customer Service Representative

Top Job

Located in Biloxi, MS

Salary: $15

Customer Service Representative

Location: Biloxi, MS

Pay: $15.00/hour

Status: Full-Time

Role Overview

We are seeking a high-energy Customer Service Representative (CSR) to join our team. This isn't your typical "sit-at-a-desk" role, you will be the vital link between our customers, our sales team, and our shipping department. This position requires someone who is highly organized, proficient with administrative paperwork, and enjoys a fast-paced environment that keeps them moving throughout the day.

Key Responsibilities

• Order Coordination: Work closely with the sales team to process incoming orders and ensure all client specifications are met.

• Logistics & Shipping: Track order progress from the initial sale to final shipment, ensuring timely delivery and accurate documentation.

• Departmental Liaison: Physically move between departments (Sales, Warehouse, and Shipping) throughout the day to verify order status and relay critical information.

• Heavy Documentation: Manage a high volume of paperwork, including shipping manifests, invoices, and customer files, with 100% accuracy.

• Client Relations: Provide professional updates to customers regarding their order status and resolve any shipping-related inquiries.

Requirements

• Active Nature: This role requires the physical stamina to walk between various departments and warehouse areas consistently throughout the shift.

• Computer Proficiency: Must be comfortable navigating order management software and performing digital data entry.

• Detail-Oriented: A strong "eye for detail" is required to manage complex paperwork and prevent shipping errors.

• Coachability: Ability to take direction well from multiple department heads and adapt to changing priorities.

• Experience: At least 2 years of previous customer service or administrative experience is preferred.

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