Operations Manager - Thermal Optics

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Located in Richardson, TX

Salary: 80k-100k

1.      Operation Manager - thermal and night vision optics - Temp to Hire 

Job Overview
The Operations Manager will be responsible for managing and coordinating our customer service, technical repair, and warehouse shipping/receiving departments. This role requires strong leadership skills, problem-solving ability, and a hands-on approach to ensure smooth operations and customer satisfaction.

Responsibilities

Team Leadership

• Lead, coach, and develop teams across customer service, repair, and warehouse functions
• Train, mentor, and conduct regular performance evaluations
• Foster a culture of accountability, efficiency, and continuous improvement

Operations Management

• Oversee daily operations to ensure efficiency and compliance with company standards
• Develop and implement processes that improve productivity and reduce errors
• Monitor repair workflows, RMA processing, inventory levels, and shipping/receiving activities
• Identify operational bottlenecks and implement effective, lasting solutions

Cross-Functional Collaboration

• Coordinate closely with sales, marketing, and product teams to ensure customer needs are met promptly
• Serve as the key liaison between operational departments and senior leadership
• Prepare regular performance reports with actionable insights for management

Customer Satisfaction

• Ensure repair and return processes are handled accurately, efficiently, and with care
• Uphold high standards of customer service across all touchpoints
• Resolve escalated customer or operational issues with professionalism and urgency

 

Qualifications

Required

• 2+ years of continuous experience in a production or manufacturing environment at a supervisor or manager level
• Hands-on experience with product repair processes and RMA workflows
• 5+ years of leadership experience with demonstrated team management success
• Strong organizational and communication skills — verbal and written
• Proven ability to work under pressure, prioritize effectively, and solve problems decisively

Preferred

• Bachelor's degree in Business, Operations Management, or a related field
• Knowledge of warehouse operations, inventory management, and customer service best practices
• Familiarity with ERP or WMS systems (e.g., NetSuite, SAP, ShipStation)
• Experience in consumer electronics, optics, or hardware product industries
• Proficiency in data reporting and operational KPI tracking

Additional Qualities We Value

• A natural problem-solver who doesn't wait to be told — you see an issue and fix it
• Detail-oriented but able to keep the big picture in mind
• Calm and decisive under pressure; a steady hand for your team
• Someone who takes pride in building processes that outlast their own involvement

 

Job Type: Full-time

Annual compensation (base + bonus) : 80k-100k

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• 2 years of product repairing/RMA process experience (Required)

Education:

• Bachelor's (Required)

Experience:

• production/manufacturing management: 2 years (Required)

 

 

We are located at:

1350 E Arapaho Rd Suite #238

Richardson, TX 75081

972-777-6352

Monday-Thursday 9am-11am, 1p-3p

Friday 9am-12pm

 

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