Job Title

Bilingual Customer Service Representative (Spanish / English) – Office Support

Job Description

Express Employment Professionals is hiring a Bilingual Customer Service Representative for a full-time, 1st shift, on-site position. This role supports daily operations by handling customer communication, processing orders, and managing administrative workflows.

We are seeking a detail-oriented, organized, and professional candidate who can manage high volumes of paperwork while maintaining a friendly and upbeat presence, especially when communicating with customers.

This is not a remote role — candidates must be comfortable working on-site full-time.

Responsibilities

As a Bilingual Customer Service Representative, your responsibilities will include:

Answering inbound calls and emails while providing excellent customer service.
Maintaining a professional, friendly, and upbeat tone on the phone.
Processing customer orders and handling administrative requests.
Booking hotels and travel arrangements for field crews.
Processing invoices (hourly billing) with accuracy.
Tracking job paperwork and ensuring all required documentation is complete (POs, job folders, etc.).
Maintaining records including certifications, job files, and documentation.
Managing and organizing large volumes of paperwork from start to finish.
Using Microsoft Excel and internal systems to track orders, invoices, and inventory.
Communicating with internal teams to ensure workflow accuracy and completion.

Requirements

Bilingual (Spanish / English) REQUIRED.
Prior customer service or administrative experience required.
Experience handling invoices, purchase orders, or administrative workflows preferred.
Strong experience with Microsoft Excel and basic office systems.
Ability to manage high-volume paperwork with strong attention to detail.
Tenured work history required — stability and reliability are essential.
Strong communication and follow-up skills.
Ability to stay organized and manage multiple tasks simultaneously.
Professional demeanor with strong phone etiquette.

Medical or government billing experience alone is not relevant to this role.

Skills & Qualifications

Customer service and phone communication.
Administrative and office support experience.
Invoice processing and document tracking.
Excel, data entry, and system navigation.
Organization and time management.
Strong attention to detail and accuracy.

Shifts & Hours

1st Shift: Full-Time
Monday – Friday
On-Site Position (No Remote Option)

Pay & Benefits

$16.00 – $20.00 per hour, based on experience.
Weekly pay through Express Employment Professionals.
Health, Dental, and Vision insurance options available.
Long-term opportunity with a stable company.

Why Join Us?

This is a great opportunity for a bilingual professional who thrives in a structured, fast-paced office environment. If you are organized, detail-driven, and comfortable managing paperwork and customer communication, this role offers steady hours and long-term growth potential.

Express Employment Professionals is an Equal Opportunity Employer. Employment decisions are based solely on qualifications, job requirements, and business needs.

Express Office: Greensboro (South)

1622 Stanley Road

Suite 102

Greensboro, NC 27407

Email us

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