Customer Service Representative

Located in Utica, NY

Salary: $18.50 per hour

Seeking a dedicated and professional Call Center Representative to join a customer service team. This role involves engaging with clients via phone, providing accurate information, resolving inquiries efficiently, and ensuring a positive experience for all callers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks with professionalism. This position offers an excellent opportunity to contribute to a dynamic organization committed to delivering exceptional service.

Responsibilities:

• Routing phone calls to the appropriate people
• Updating and sending various reports to National Sales Managers and Account Rep.
• Tracking and reporting on freight deliveries from various carriers
• Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
• Writing up customer orders taken over the phone
• Editing all free replacement parts orders
• Fulfilling MSDS sheet requests from customers
• Pulling and adjusting EDI orders daily
• Confirming billing accuracy by comparing shipped and ordered quantities
• Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing)
• Settling credit card transactions
• Attending trade shows when needed and available
• Contacting accounts to resolve issues and/or promote sales
• Helping with planning sales meetings, presentations, and show preparation
• Mailing out invoices
• Interacting with customers via phone and email
• Reviewing documents and entering data points into ERP (EPICOR)

Qualifications & Experience:

• Excellent communication skills will be required
• Proficient in Microsoft Office Suite Products is required
• 2-years of customer service is required
• Previous call center experience is a plus

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