We are seeking a dedicated and detail-oriented Customer Service professional to join our dynamic team in the Logistics and Supply Chain industry. In this role, you will play a crucial part in ensuring that our inventory levels are accurate and that our customers receive excellent service at all times. Your responsibilities will include overseeing inventory control processes, managing stock levels, and coordinating with suppliers and customers to fulfill orders efficiently. You will be the frontline support for our customers, addressing their inquiries, resolving issues, and providing timely information about product availability and delivery timelines. This position requires a blend of analytical skills and customer-focused communication, as you will be analyzing inventory trends, maintaining records, and utilizing various software systems to support operations. We believe that great inventory management directly contributes to customer satisfaction, and your role will be pivotal in enhancing our operational efficiency. If you are passionate about the logistics field and have a knack for customer service, we would love to hear from you and potentially welcome you to our team, where your skills will be valued and nurtured.

Responsibilities

• Oversee inventory levels and ensure accuracy of stock records.
• Processing customer orders and performing quality inspections to ensure order accuracy.
• Coordinate with suppliers and logistics partners to streamline operations.
• Interface with customers to address inquiries and resolve issues related to inventory and orders.
• Monitor and analyze inventory turnover rates and report on trends.
• Maintain detailed records of inventory movement and consumption.
• Collaborate with the warehousing team to ensure proper storage and handling of products.

• High School Diploma or equivalent.
• Proven experience in inventory management or customer service roles.
• Strong organizational and analytical skills with attention to detail.
• Stand Up Forklift experience a plus
• Excellent communication skills, both verbal and written.
• Proficient in inventory management software and Microsoft Office Suite.
• Ability to work independently and in a team-oriented environment.
• Problem-solving skills and a customer-oriented mindset.

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