CFC Coordinator

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Located in Missoula, MT

Salary: $19.50

Pay Rate: $19.50/hour
Status: Full-Time
Schedule: Monday–Friday
Hours: Flexible within standard business hours (e.g., 9:00–5:00, 8:00–4:00), as long as 40 hours are worked weekly
Location: Missoula-based with required fieldwork and travel
Travel: Required; organization-owned vehicle available

Job Summary

Self-Directed CFC/PAS Services Coordinator to support individuals receiving Community First Choice (CFC) and Personal Assistance Services (PAS). This role works directly with program participants to complete intakes, develop service plans, provide education and safety training, and ensure program compliance.

The ideal candidate is highly organized, detail-oriented, and comfortable working independently while collaborating with internal teams and community partners. This position requires regular travel for in-home visits and strong communication skills.

Essential Duties and Responsibilities

Consumer Services

  • Serve as Services Coordinator for assigned Self-Directed CFC/PAS consumers
  • Complete and maintain accurate consumer service records in accordance with program regulations
  • Conduct on-site home visits for:
    • Initial applications and service plan development
    • Person-centered planning
    • 180-day recertifications
    • Annual healthcare professional authorizations
  • Coordinate joint visits with HCBS Case Managers for consumers receiving both CFC and Medicaid waiver services
  • Provide program education and safety training to consumers
  • Refer consumers to additional independent living or supportive services as appropriate
  • Maintain ongoing communication with consumers and report changes in status to Mountain Pacific Quality Health (MPQH)

Program Coordination

  • Coordinate daily service delivery with program and fiscal staff
  • Communicate changes in consumer, personal representative, or personal assistant status
  • Review and approve personal assistant timesheets during biweekly payroll cycles
  • Distribute required CFC/PAS paperwork to consumers, personal representatives, and personal assistants
  • Participate in Medicaid compliance reviews
  • Attend required trainings, program meetings, and community-based CFC/PAS activities
  • Use strong organizational and time-management skills to ensure regulatory compliance and program efficiency

General Duties

  • Complete accurate and timely documentation, including electronic databases, timecards, and expense reports
  • Maintain confidentiality of consumer, employee, and financial information
  • Utilize computer systems and software (Microsoft Office / Office 365) for communication, scheduling, reporting, and data management
  • Follow all organizational policies and procedures
  • Travel as required to fulfill job responsibilities

Qualifications

Education

  • Bachelor’s degree in social work, human services, nursing, healthcare services, or a related field
  • Equivalent combinations of education, training, and experience may be considered

Experience

  • Minimum of two (2) years of experience providing human services to individuals with disabilities
  • Experience coordinating or delivering personal assistance or long-term care services preferred
  • Familiarity with Medicaid Self-Directed Community First Choice and PAS programs preferred
  • Lived experience with disability is strongly encouraged

Skills & Abilities

  • Strong organizational, time-management, and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively
  • Proficient in Microsoft Office / Office 365 and database management
  • Ability to interpret and enforce policies, procedures, and Medicaid regulations
  • Ability to travel regularly within Western Montana, including occasional overnight stays
  • Ability to conduct home visits in consumers’ residences

Additional Requirements

  • Valid driver’s license with a clean driving record
  • Proof of insurance if using a personal vehicle for work-related travel
  • Ability to pass a criminal background check
  • Ability to meet professional standards for appearance and conduct

Express Office: Missoula
3709 Brooks
Missoula, MT 59801
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