Customer Service Coordinator (Bilingual – English, Cantonese, Mandarin)

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Located in Scarborough, ON

Salary: $18 to $20 per hour

Customer Service Coordinator (Bilingual – English, Cantonese, Mandarin)

Location: Markham / Scarborough, ON

Hours: Full-Time, Monday to Friday, with potential Saturday. 

Compensation: $18 to $20 per hour

 

About the Role

We’re hiring a Customer Service Coordinator for a fast-growing Building Materials & Design company supporting residential and commercial renovation projects. This is a client-facing role where you’ll guide contractors, designers, estimators, and homeowners through the renovation journey—from product selection to order completion.

If you enjoy working with people, taking ownership of your work, and thriving in a fast-paced environment, this role offers strong long-term growth.

What You’ll Do

• Act as the main point of contact for clients throughout renovation projects.
• Support contractors, designers, and homeowners with product selection and order coordination.
• Manage orders, invoicing, and product codes accurately.
• Learn and stay up to date on building materials, finishes, and product specifications.
• Coordination between the showroom, warehouse, and client needs.
• Delivering a high-touch, client-first experience from start to finish.
• Travel between locations (Markham / Scarborough) as needed.

What You Bring

• Fluent in English, Cantonese, and Mandarin (must-have)
• 2–3 years of experience in retail, especially in home improvement retail, is a plus (e.g., flooring, tile, kitchen & bath, building supply showroom)
• Strong communication skills and confidence speaking with a variety of clients.
• Customer-first mindset with a proactive, problem-solving attitude
• High level of ownership and accountability, especially with details. 
• Ability to work independently and stay organized in a fast-paced environment.
• Interest in construction, renovations, interior design, or building materials.
• Valid driver’s license and access to a vehicle.

Nice to Have (Strong Asset)

• Experience in building materials, construction, or renovation environments is an asset. 
• Familiarity with invoicing systems, product SKUs, and order management.
• Experience supporting contractors, trades, or design professionals.

Why This Role

• Exposure to the renovation and construction industry.
• Opportunity to grow into sales, project coordination, or design roles.
• Work closely with builders, designers, and homeowners.
• Stable, long-term opportunity in a high-demand industry.

 

 

About Us

At Express Employment Professionals in Scarborough, our mission is straightforward: we aim to serve our communities by connecting businesses with qualified talent. We take pride in being part of this vibrant and diverse area, and we are dedicated to helping it thrive.

Our Scarborough location is locally owned and operated, yet it benefits from the support of a global enterprise. Express Employment Professionals is one of the leading staffing firms in Canada and the U.S. with nearly 900 franchise locations.

Thank you for applying!
Only selected candidates will be contacted. We do not use AI to screen applicants.

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