Customer Service Representative

Located in Hackettstown, NJ

Salary: $25.00/hour

Job Title: Customer Service Representative (EMI Filters)
Location: Hackettstown, NJ
Pay Rate: $25.00 per hour
Assignment Duration: May 1st – October 15th (with potential for extension or permanent conversion)

Job Summary:
We are seeking a Customer Service Representative (CSR) to support an EMI Filters division. This role provides high-level professional sales support and account management services to customers, Regional Sales Managers, and Manufacturing Representatives. The CSR will serve as a key point of contact, ensuring accurate communication, order processing, and customer satisfaction.

Key Responsibilities:

• Provide support to customers, manufacturing representatives, and Regional Account Managers
• Serve as the primary point of contact for customer inquiries regarding purchase orders, forecasts, expedites, and change requests
• Monitor customer backlog to ensure timely and efficient shipment performance
• Represent customer needs internally to ensure excellent service and satisfaction
• Process RMA transactions, credit/debit memos, and order cancellations as needed
• Maintain accurate customer master data, including billing/shipping details and contact information
• Generate standard product quotes using established pricing lists
• Process purchase orders from multiple channels (web, email, fax, etc.) and ensure proper order review and transfer to operations
• Support service returns, including military service returns and new production orders when applicable
• Utilize systems such as WAWF and Exostar when required
• Access customer portals for invoicing, engineering changes (ECR/ECN), and other business-related updates
• Participate in customer visits or audits as needed

Required Skills & Qualifications:

• Strong customer service and communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• High attention to detail and organizational skills
• Proficiency in Microsoft Excel and Word
• Basic understanding of order processing and account management

Preferred Qualifications:

• Experience with ERP systems and CRM tools
• Database knowledge
• Previous experience in a manufacturing or technical environment

Benefits of Working with Express:

 

• Access to a variety of job opportunities and career pathways.
• Weekly Pay Options (Varies by assignment)
• Medical, Dental, and Vision Insurance Options
• 401k Retirement Savings Account (Eligibility may vary)
• Dedicated Recruiter Support
• Opportunities for long-term and direct hire placement

 

Apply Now