Customer Portal Specialist

Top Job

Located in Missouri City, TX

Salary: $22

Job Title: Customer Portal Specialist
Location: Missouri City, TX
Employment Type: Temporary
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Pay Rate: $22.00/hour

---

About the Opportunity

Express Employment Professionals is currently recruiting for a Customer Portal Specialist on behalf of a valued client in Missouri City, TX. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys supporting both customers and internal sales teams.

---

Position Overview

The Customer Portal Specialist plays a key role in supporting the branch sales team by providing advanced customer service, managing order processes, resolving disputes, and ensuring a seamless customer experience from order placement through payment. This position also supports front desk operations as needed.

---

Key Responsibilities

• Serve as a primary point of contact for customer inquiries, with a focus on dispute resolution
• Build and maintain strong relationships with a diverse customer base, including Fortune 500 companies
• Communicate with customers, suppliers, and internal teams via phone, email, and web-based platforms
• Process orders, provide quotes, and manage order status to ensure timely fulfillment
• Proactively monitor open orders to maximize fill rates and customer satisfaction
• Identify root causes of issues and implement effective resolutions
• Support pricing activities by gathering market feedback and preparing quotes or proposals
• Collaborate with the sales team to support key initiatives and drive customer satisfaction
• Assist with front desk responsibilities, including phone coverage and greeting visitors
• Contribute to continuous improvement efforts and customer service excellence
• Perform additional duties as assigned

---

Qualifications

Education:

• High School Diploma or GED required
• Bachelor’s Degree preferred

Experience:

• Minimum of 2 years of customer service, sales, or related experience
• Experience in distribution or similar industry is a plus

---

Skills & Competencies

• Strong customer service mindset with excellent communication skills
• Proven problem-solving abilities with strong attention to detail
• Highly organized with the ability to manage multiple priorities and deadlines
• Self-motivated with the ability to work independently and within a team
• Strong interpersonal and negotiation skills
• Proficient in Microsoft Office (especially Excel) and web-based systems
• Experience with data analysis, reporting, and order management systems preferred
• High energy, adaptable, and committed to exceeding customer expectations

---

Why Apply?

• Opportunity to work with a reputable company in a professional environment
• Gain experience supporting large, well-known clients
• Build valuable skills in customer operations, sales support, and data analysis
• Potential for future opportunities based on performance

---

About Express Employment Professionals:
Express Employment Professionals partners with top companies to help job seekers find meaningful work. We are committed to matching qualified candidates with opportunities that align with their skills and career goals.

Apply Now