Customer Service Specialist

We are seeking a dependable and customer-focused Customer Service Specialist to provide financial service support in a professional office environment. This position is responsible for processing member transactions, handling account inquiries, maintaining accurate records, and delivering excellent customer service.

Job Duties

• Process member transactions including deposits, withdrawals, check cashing, and loan payments
• Assist members with account questions and service requests
• Maintain accurate cash handling procedures and transaction records
• Balance cash drawers and reconcile daily transactions
• Process mail deposits, overnight deposits, and related documentation
• Prepare and maintain currency and coin inventories as required
• Enter and maintain accurate information within computer systems
• Provide professional customer service in person and over the phone
• Maintain confidentiality of member information and financial records
• Follow all company policies, procedures, and regulatory requirements

Qualifications

• Previous cash handling experience required
• Strong customer service and communication skills
• Basic computer and data entry proficiency
• Strong attention to detail and accuracy
• Ability to maintain confidential information
• Good organizational and time management skills
• Reliable attendance and strong work ethic
• Ability to work effectively in a team-oriented environment
• Acceptable credit history required

Preferred Qualifications

• Previous banking, credit union, teller, cashier, or financial services experience
• Experience handling financial transactions and balancing cash drawers
• Experience working in a customer-focused office environment

Physical Requirements

• Ability to sit, stand, and move throughout the workday as needed
• Ability to use computers, office equipment, and telephones for extended periods
• Ability to perform repetitive data entry and transaction processing tasks

Schedule

• Full-time position
• Monday through Friday: 8:45 AM to 5:30 PM
• Saturday: 8:00 AM to 12:00 PM

Benefits of the Position

• Stable full-time employment
• Professional office environment
• Opportunity to develop financial services and customer service skills
• Training and professional development opportunities
• Team-oriented workplace
• Career growth potential

If you are detail-oriented, customer-focused, and interested in providing financial service support in a professional environment, we encourage you to apply.