Inside Sales Rep

Located in Cottage Grove, OR

Inside Sales Representative

About the Role

We are seeking a motivated and detail-oriented Inside Sales Representative to manage the full sales cycle from initial inquiry through order fulfillment. This role serves as a primary point of contact for customers and vendors and plays a key role in supporting the outside sales team within a fast-paced, professional office environment.

 

The Inside Sales Representative is responsible for ensuring quotes, orders, and follow-ups are handled accurately and promptly while maintaining high standards of customer service, data integrity, and internal communication.

Who Will Succeed in This Role

The ideal candidate is customer-focused, organized, and comfortable managing multiple priorities throughout the day. You enjoy being a central resource for customers and sales teammates, take pride in accuracy and follow-through, and are confident communicating by phone and email. You are responsive, proactive, and solutions-oriented—especially when tracking orders, resolving issues, or coordinating with vendors and internal teams.

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Key Responsibilities

Customer & Sales Cycle Management

• Serve as the primary point of contact for customer and vendor quote requests via phone, email, and web inquiries
• Provide timely and accurate information regarding products, pricing, lead times, and order status
• Process customer purchase orders (POs), convert them into sales orders, and ensure all required dates and details are accurate

Order Fulfillment & Follow-Up

• Obtain vendor quotes and issue purchase orders to suppliers as required
• Proactively monitor open and past-due customer and vendor orders
• Communicate delays promptly to customers and provide updated timelines
• Check inventory availability and track critical order and shipment status

Sales & Technical Support

• Work closely with outside sales representatives to support account growth and customer retention
• Provide basic technical guidance on product selection and applications
• Coordinate with engineering or technical teams on complex customer requirements to help define appropriate solutions

Administration, Reporting & Customer Care

• Build and maintain strong, professional relationships with customers
• Handle customer complaints, returns, and service issues with urgency and professionalism
• Maintain accurate customer, pricing, and order data within CRM and internal systems
• Prepare reports and summaries to help communicate sales activity and trends to management

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Required Qualifications

• Experience: 2+ years of experience in inside sales, customer service, sales support, or order management in a B2B environment
• Customer Communication: Proven ability to communicate clearly and professionally with customers, vendors, and internal teams by phone and email
• Organizational Skills: Strong attention to detail with the ability to manage multiple open orders and priorities concurrently
• Computer Skills: Proficiency with Microsoft Word and Excel, and comfort working in CRM, order entry, or ERP systems
• Work Style: Self-motivated, dependable, and responsive in a fast-paced office environment

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Preferred Qualifications

• Experience supporting outside sales teams or managing distributor/manufacturer relationships
• Familiarity with technical or industrial products
• Experience with CRM, ERP, or inventory management systems
• Ability to read or interpret basic technical documentation or specifications

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Schedule & Compensation

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Compensation Package will be dependent on experience

This role is well suited for someone who enjoys being a key contributor to the sales process and takes satisfaction in accuracy, customer trust, and operational excellence. 

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