Customer Service Representative

Top Job

Located in Brook Park, OH

Salary: $1200

1. Purpose: The collection and processing of incoming customer orders along with distributor orders for shipment in a timely and efficient manner. Works with production on product availability, with traffic/distribution to ensure on-time deliveries and with sales on customer relations. Also handles orders for foundry consignments.

2. Direct Reports: None

3. Key Result Areas:

• Receive and process all customer orders as well as foundry consignments
• Primary contact for customers regarding inquiries, complaints and product information
• Print pick slips for shipping
• Advise customer of the availability of products
• Process credits/debits/returns
• Serve a liaison between customer and salesperson
• Deal with production and product availability
• Work with customers on forecasts for high volume products
• Work with traffic and distribution to ensure on-time deliveries
• Main points of contacts: Customers, Sales, Operations, Marketing (daily basis) 

4. Qualifications: Associate degree preferred within a business discipline 

5. Experience: 4 years minimum customer service experience in a manufacturing environment

6. Knowledge: Knowledge of JDE is an advantage

7. Skills & Behavior:

• Excellent communication skills, both written and verbal
• Proficient PC skills
• Able to multitask

8. Problem Solving & Complexity: the primary focus of this position is to work day to day with customers/distributors to be sure their orders are shipped on time and in full. At times they must deal with very sensitive issues with customers/distributors.
9. #3152LI

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