Counter Customer Service Representative

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Located in Burlington, NC

Salary: $14 - $17/ Hour

Counter Customer Service Representative

Full-Time | Hands-On + Customer-Facing | Growth Opportunity

This position blends customer interaction, problem-solving, and physical activity—perfect for someone who enjoys variety and being part of a hardworking, team-first environment.

We’re partnering with a well-established HVAC supply company that keeps contractors and businesses running. In this role, you’ll be the go-to person at the counter—helping customers find the right parts, keeping inventory moving, and making sure every order is accurate and on time.

 

Hours:  Monday - Friday 8AM - 5PM

Pay range:  $15 - $17/Hour

 

What You'll Be Doing

  • Greet customers professionally and provide knowledgeable, friendly service
  • Answer phones and assist with product inquiries, orders, and problem-solving
  • Process orders, invoicing, returns, credits, and product lookups using computer systems
  • Suggest additional or substitute products to meet customer needs
  • Load/unload trucks and assist customers with materials using proper equipment
  • Receive, stock, and organize inventory in the warehouse
  • Maintain a clean, safe, and organized workspace (inside and out)
  • Assist with occasional deliveries as needed
  • Participate in after-hours emergency call rotation
  • Follow through on customer requests and commitments

Abilities Needed

  • Customer-focused with strong communication skills
  • Comfortable working both at a sales counter and in a warehouse environment
  • Ability to lift up to 50 lbs. and stay active throughout the day
  • Detail-oriented with basic computer skills (invoicing, order entry, etc.)
  • Team player who can take direction and work under pressure
  • Forklift experience (or willingness to learn)
  • Dependable with strong attendance and work ethic
  • Willingness to learn product lines and grow industry knowledge

Desired Experience

  • Experience in counter sales and customer service (retail)
  • Familiarity with heating, air conditioning, and refrigeration systems is a big plus, but not required
  • Exposure to vendor catalogs, product cross-referencing, or technical specs

 

Apply Today!!!

 

  

#2387OXNC

Express Office: Oxford
124 Main Street
Oxford, NC 27565
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