Service Call Center Representative

Located in Maplewood, MN

Salary: $20

Express Employment Professionals in Woodbury, Mn is seeking a talented Bilingual Spanish or Hmong speaker for a Call Center Representative for a fast paced company in the East Metro!

 

Schedule Options:

• Tues–Fri, 9:30 AM – 6:00 PM and Sat, 7:30 AM – 4:00 PM (Off Sun & Mon)

• Mon–Fri, 9:30 AM – 6:00 PM when not scheduled on Saturday

• Training Schedule (First 3 weeks): Mon–Fri, 8:00 AM – 4:30 PM

Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)

 

Temp-to-Hire Opportunity! Bi-Lingual Spanish Call Center Representative
Join a fast-paced and customer-focused team!

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Position Summary:
We’re looking for a Bi-Lingual (Spanish or Hmong-English) Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities:

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments

• Clearly communicate customer concerns and requests to the service team

• Provide accurate estimates for service time and cost

• Perform follow-up calls to ensure satisfaction post-service

• Handle customer concerns and complaints with professionalism and empathy

• Build positive relationships with both customers and teammates

• Reschedule appointments as needed during the call

Required Skills and Experience:

• Bi-lingual in Spanish or Hmong and English (verbal and written communication required)

• Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)

• 1+ year of customer service or call center experience (automotive or service-related industry a plus)

• Strong communication and active listening skills

• Comfortable navigating multiple computer systems and screens simultaneously

• Ability to handle high call volume with professionalism and efficiency

• Detail-oriented with strong organizational and time management skills

• Ability to work independently and as part of a collaborative team

• Positive attitude and problem-solving mindset when dealing with customer concerns

• Dependable attendance and commitment to schedule requirements

Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!

 

#2000OS

 

 

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

651.289.8051

lee.cox@expresspros.com

Apply Now