Bilingual Customer Service Representative (English/French)

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Located in Mississauga, ON

Salary: $62,000 – $65,000 annually

Job Title: Bilingual Customer Service Representative (English/French)
Job Type: Contract (18-month maternity leave coverage)
Salary: $62,000 – $65,000 annually

Job Summary

We are seeking an experienced Bilingual Customer Service Representative to deliver exceptional service and support across the organization. This role plays a key part in ensuring efficient operations, enhancing customer satisfaction, and maintaining strong client relationships through proactive communication and accurate order management.

Key Responsibilities

• Process work orders based on customer specifications while maintaining clear and consistent communication with sales and production teams.
• Gather, verify, and organize all required information to prepare accurate quotes in a timely manner.
• Coordinate the routing of artwork, copy, digital files, and print materials to appropriate departments, ensuring accuracy and deadlines are met.
• Accurately enter and manage job data in SAP and related systems, maintaining a high level of data integrity.
• Respond promptly to customer inquiries via phone and email with professionalism and a solution-oriented approach.
• Monitor and follow up on orders to ensure accuracy and on-time delivery, keeping customers informed throughout the process.
• Resolve inquiries from customers, sales teams, and production staff efficiently while maintaining a customer-first mindset.

Qualifications & Requirements

• 3–5 years of experience in a customer service role, preferably within the printing or label industry.
• Bilingual in English and French (spoken and written), with strong professional communication skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with SAP.
• Excellent verbal and written communication skills with a strong focus on customer service excellence.
• Strong attention to detail, organizational, and problem-solving skills, with the ability to manage multiple priorities effectively.
• Positive, proactive attitude and ability to work collaboratively in a team-oriented environment.

Additional Information

• This is an active job with one of our clients and is a temporary contract role covering an 18-month maternity leave.
• Candidates with experience gained both within and outside of Canada are encouraged to apply.
• AI Disclosure: YES. Our agency utilizes Artificial Intelligence (AI) tools to assist in the initial screening, assessment, and categorization of applications to better match candidates with future client needs.

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