Insurance Verification Specialist

Top Job

Located in D'Iberville, MS

Salary: $14-$15

Insurance Verification Specialist

Location: D'Iberville, MS

Pay: $14-$15 (Depending on Experience)

 

Role Overview

We are seeking a detail-oriented Insurance Verification Specialist to join our team in Long Beach. This position is responsible for verifying insurance coverage, maintaining accurate customer records, and supporting customers with insurance-related inquiries. You will serve as a key point of contact between customers, insurance providers, and lenders, ensuring all information is processed accurately and efficiently.

 

Key Responsibilities

Insurance Verification: Contact insurance agents, companies, and lender portals to verify active coverage and policy details.

Customer Communication: Handle inbound and outbound calls, as well as manage incoming emails and faxes related to insurance updates.

Data Entry & Recordkeeping: Accurately enter and update insurance information in customer accounts and CRM systems.

Claims Support: Provide guidance to customers on filing and tracking insurance claims.

Documentation: Record all customer interactions and maintain organized, detailed notes in internal systems.

Issue Resolution: Identify and escalate complex insurance or account issues to supervisors or claims specialists.

Compliance: Ensure all processes align with state and federal insurance regulations.

Performance Metrics: Meet established goals for call handling time, resolution rate, and customer satisfaction.

Requirements & Qualifications

Experience: 6 to 12 months of experience in insurance verification, customer service, call center, or administrative support preferred. Dealership or automotive experience is a plus.

Technical Skills: Proficiency with Microsoft Office and CRM systems; ability to quickly learn insurance and lender platforms.

Communication: Strong verbal and written communication skills with a customer-focused approach.

Attention to Detail: High level of accuracy in data entry and documentation.

Multitasking: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Apply Now