Customer Quality Liaison (Temporary)

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Located in Hanover Park, IL

Salary: $20/hr

A high-volume manufacturing facility in Elk Grove Village is seeking a sharp, assertive Customer Quality Liaison for a temporary assignment. 

The Role

• Receive and analyze customer quality complaints and translate them into actionable technical requirements

• Ensure rapid and accurate containment of nonconforming material to prevent further escapes

• Maintain strong, documented communication with suppliers to ensure they are held responsible for quality failures

• Prevent the buildup of Corrective Action Reports (CARs), RMAs, and chargebacks

• Utilize SAP to track quality issues and document the entire resolution process

• Coordinate with quality and engineering teams to find root causes and permanent solutions

Requirements

• 1–5 years of experience in a Customer Quality or Technical Support role

• Proficiency in SAP and a strong understanding of quality problem-solving methodologies

• Ability to push back on suppliers and communicate clearly with high-level customers

• Ability to work independently with a very short ramp-up time

• Background in quality assurance or manufacturing preferred

Why You Should Apply

• Take full ownership of the quality resolution process

• Work in a fast-paced facility with on-site leadership

• This is a temporary role designed for someone who can hit the ground running

We need a professional who can jump in immediately to resolve quality escapes, hold suppliers accountable, and manage customer expectations without needing heavy supervision. If this is you, Apply today!

Apply Now